Terms of Service
Last updated: December 2024
Please read these terms carefully before using M21Apps. By using our service, you agree to be bound by these terms.
Table of Contents
1. Acceptance of Terms
By accessing or using M21Apps (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these Terms, you must not use the Service.
These Terms constitute a legally binding agreement between you ("User", "you", or "your") and Multilingues21 – Traduções e Edições Técnicas Multilingues, Lda. ("M21Global", "we", "us", or "our"), a company registered in Portugal.
By creating an account or using the Service, you confirm that:
- You are at least 18 years old or have legal capacity to enter into contracts
- You have read and understood these Terms
- You agree to comply with all applicable laws and regulations
2. Description of Service
M21Apps provides translation quality assurance tools designed for translators, translation companies, and language service providers. Our services include:
M21 QA Check
- Quality assurance checking for translation files (MQXLIFF, XLIFF, TMX, and more)
- Automated detection of errors, inconsistencies, and quality issues
- AI-powered analysis to reduce false positives
- Batch processing for multiple files
M21 RevCheck
- Comparison of translation versions for revision analysis
- Support for DOC, DOCX, RTF, and PDF formats
- AI-powered quality assessment
M21 Reports
- Monthly usage and quality reports
- Export to PDF, Excel, and CSV formats
The Service uses AI technology (Anthropic's Claude) to provide intelligent analysis. While we strive for accuracy, the Service is a tool to assist human judgment, not replace it.
3. User Accounts
Account Registration
- You must provide accurate, current, and complete registration information
- You must update your information if it changes
- You are responsible for maintaining the confidentiality of your account credentials
- You are responsible for all activities under your account
One Free Account Policy
Important: Only one free (Pay as you go) account is permitted per person or organization. Creating multiple free accounts to circumvent usage limits is strictly prohibited and will result in account termination.
Account Security
- Keep your email account secure (we use passwordless magic link authentication)
- Do not share your account credentials with others
- Notify us immediately of any unauthorized account access at support@m21global.com
@m21global.com Accounts
Users registering with an @m21global.com email address automatically receive Professional tier benefits. These accounts are reserved for M21Global employees and authorized partners.
4. Pricing Tiers
M21Apps offers the following pricing tiers:
| Tier | Word Limit | AI Model | Overage Rate |
|---|---|---|---|
| Pay as you go | 15,000 words/month | Haiku | €0.020/1K words |
| Starter | 150,000 words/month | Sonnet | €0.015/1K words |
| Professional | 500,000 words/month | Sonnet | €0.012/1K words |
| Enterprise | 2,000,000 words/month | Opus | €0.008/1K words |
Word Limits and Usage
- Word limits reset at the beginning of each calendar month
- Unused words do NOT roll over to the next month
- Usage is measured in "equivalent words" (word credits) that account for premium check costs
- Paid tiers include discounts on overage rates
Beta Period
During the beta period: Usage is capped at your tier limit. When you reach your limit, processing is paused until the next month or until you upgrade. Overage billing is not active during beta.
Price Changes
We reserve the right to change prices. Any price changes will be communicated at least 30 days in advance and will take effect at your next billing cycle.
5. Payments and Billing
Payment Processing
- All payments are processed securely through Stripe
- We accept major credit and debit cards (Visa, Mastercard, American Express)
- We do not store your full credit card details
Billing Cycle
- Monthly subscriptions are billed on the same date each month
- Annual subscriptions are billed once per year
- Subscriptions renew automatically unless cancelled
- Overage charges (if applicable) are billed at the end of each billing cycle
Cancellation
- You may cancel your subscription at any time from your account settings
- Cancellation takes effect at the end of your current billing period
- You retain access to paid features until the end of the period
- No partial refunds for unused time, except as described below
Refunds
- 14-day refund: New subscribers can request a pro-rata refund within 14 days
- After 14 days: No refunds for subscription fees
- Overage charges: Non-refundable once incurred
Invoices
Invoices are automatically generated and available in your account settings. You can add your company name and VAT number for proper invoicing.
6. Acceptable Use
You agree to use M21Apps responsibly and lawfully. You agree NOT to:
Prohibited Actions
- Abuse free accounts: Create multiple free accounts to circumvent usage limits
- Illegal use: Use the Service for any illegal purpose or to process illegal content
- Reverse engineering: Attempt to decompile, disassemble, or reverse engineer the Service
- Credential sharing: Share your account credentials with unauthorized users
- Security attacks: Attempt to compromise the Service's security, including uploading malicious files
- Reselling: Resell, redistribute, or sublicense the Service without authorization
- Automated access: Use bots, scrapers, or automated tools without permission
- Interference: Interfere with or disrupt the Service or its infrastructure
Content Restrictions
You must not process content that:
- Violates any applicable laws or regulations
- Infringes intellectual property rights
- Contains malware or malicious code
- Is fraudulent, deceptive, or misleading
7. Intellectual Property
Your Documents
You retain full ownership of all documents you upload to M21Apps. We claim no intellectual property rights over your content.
Our Service
M21Apps, including its software, design, branding, logos, and documentation, is the exclusive property of Multilingues21, Lda. and is protected by copyright, trademark, and other intellectual property laws.
Generated Reports
- You own the content (analysis results, findings) in generated reports
- We retain rights to the report format, design, and templates
- You may use reports for internal and external purposes
Feedback
If you provide suggestions, ideas, or feedback about the Service, we may use this to improve our products without obligation to you.
8. File Processing and Data Handling
Important: Files uploaded to M21Apps are processed in memory only. We do NOT store your documents on our servers.
How File Processing Works
- You upload a file through our secure interface
- The file is processed entirely in memory
- Analysis results are returned to your browser
- The file data is immediately discarded
- No copies are retained on our servers
Your Responsibilities
- Maintain your own backups of all files
- Download and save any reports you need
- We cannot recover files or reports after your session ends
PDF Reports
PDF reports are generated on-demand and streamed directly to your browser. They are not stored on our servers. Download and save reports promptly.
9. Service Availability
Uptime
We strive to maintain high availability of the Service. However, we do not guarantee 100% uptime. The Service may be temporarily unavailable due to:
- Scheduled maintenance (announced in advance when possible)
- Emergency maintenance or security updates
- Third-party service outages
- Events beyond our control (force majeure)
Modifications
We may modify, suspend, or discontinue any part of the Service at any time. For significant changes, we will provide reasonable notice when possible.
10. Limitation of Liability
Service Provided "As Is"
The Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.
Analysis Disclaimer
Important: M21Apps provides automated analysis to assist human reviewers. The Service may produce false positives, false negatives, or miss certain issues. Always review analysis results critically. We are not responsible for decisions made based on our analysis.
Exclusions
To the maximum extent permitted by law, we are NOT liable for:
- Errors or omissions in QA analysis results
- Decisions made based on our analysis
- Loss of data, profits, or business interruption
- Indirect, incidental, special, or consequential damages
- Any damages arising from service interruptions
- Third-party claims against you
Maximum Liability
Our maximum aggregate liability for any claims arising from or related to these Terms or the Service is limited to the total fees you paid to us in the 12 months preceding the claim, or €100, whichever is greater.
11. Indemnification
You agree to indemnify, defend, and hold harmless Multilingues21, Lda., its directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising from:
- Your use of the Service
- Your violation of these Terms
- Your violation of any applicable laws or regulations
- Your violation of any third-party rights
- Content you upload or process through the Service
12. Suspension and Termination
Termination by You
You may close your account at any time by contacting us at support@m21global.com or through your account settings. Upon termination:
- Your access to the Service will end
- Your account data will be deleted within 30 days
- We retain payment records as required by law
Termination by Us
We may suspend or terminate your account if:
- You violate these Terms
- You engage in abusive behavior (e.g., multiple free accounts)
- Your payment fails and is not resolved
- Required by law or court order
Effect of Termination
Upon termination, your right to use the Service ends immediately. Provisions of these Terms that by their nature should survive (e.g., intellectual property, limitation of liability, indemnification) will remain in effect.
13. Changes to Terms
We may modify these Terms at any time. When we make changes:
- We will update the "Last updated" date at the top of this page
- For significant changes, we will notify you via email at least 30 days before they take effect
- We may post a notice on the Service
Your continued use of the Service after changes take effect constitutes acceptance of the modified Terms. If you do not agree, you should stop using the Service.
14. Governing Law and Jurisdiction
Applicable Law
These Terms are governed by and construed in accordance with the laws of Portugal, without regard to its conflict of law provisions.
Jurisdiction
Any disputes arising from or related to these Terms or the Service shall be submitted to the exclusive jurisdiction of the courts of Lisbon, Portugal.
Consumer Rights
If you are a consumer in the European Union, this choice of law and jurisdiction does not deprive you of the protection of mandatory consumer protection laws in your country of residence, nor does it affect your right to bring proceedings in the courts of your country of residence.
Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
15. Contact Information
For questions about these Terms of Service, please contact us:
Multilingues21 – Traduções e Edições Técnicas Multilingues, Lda.
Av. Infante D. Henrique, no. 333H – Esc. 15
1800-282 Lisbon, Portugal
Email: support@m21global.com
VAT: PT507983815
Website: apps.m21global.com