Terms of Service

1. Acceptance of Terms

By accessing or using M21Apps (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these Terms, you must not use the Service.

These Terms constitute a legally binding agreement between you ("User", "you", or "your") and Multilingues21 – Traduções e Edições Técnicas Multilingues, Lda. ("M21Global", "we", "us", or "our"), a company registered in Portugal.

By creating an account or using the Service, you confirm that:

• You are at least 18 years old or have legal capacity to enter into contracts
• You have read and understood these Terms
• You agree to comply with all applicable laws and regulations

2. Description of Service

M21Apps provides translation quality assurance tools designed for translators, translation companies, and language service providers. Our services include:

M21 QA Check

• Quality assurance checking for translation files (MQXLIFF, XLIFF, TMX, and more)
• Automated detection of errors, inconsistencies, and quality issues
• AI-powered analysis to reduce false positives
• Batch processing for multiple files

M21 RevCheck

• Comparison of translation versions for revision analysis
• Support for DOC, DOCX, RTF, and PDF formats
• AI-powered quality assessment

M21 Reports

• Monthly usage and quality reports
• Export to PDF, Excel, and CSV formats

The Service uses AI technology (Anthropic's Claude) to provide intelligent analysis. While we strive for accuracy, the Service is a tool to assist human judgment, not replace it.

3. User Accounts

Account Registration

• You must provide accurate, current, and complete registration information
• You must update your information if it changes
• You are responsible for maintaining the confidentiality of your account credentials
• You are responsible for all activities under your account

One Free Account Policy

Account Security

• Keep your email account secure (we use passwordless magic link authentication)
• Do not share your account credentials with others
• Notify us immediately of any unauthorized account access at support@m21global.com

@m21global.com Accounts

Users registering with an @m21global.com email address automatically receive Professional tier benefits. These accounts are reserved for M21Global employees and authorized partners.

4. Pricing Tiers

M21Apps offers the following pricing tiers:

Word Limits and Usage

• Word limits reset at the beginning of each calendar month
• Unused words do NOT roll over to the next month
• Usage is measured in "equivalent words" (word credits) that account for premium check costs
• Paid tiers include discounts on overage rates

Beta Period

Price Changes

We reserve the right to change prices. Any price changes will be communicated at least 30 days in advance and will take effect at your next billing cycle.

5. Payments and Billing

Payment Processing

• All payments are processed securely through Stripe
• We accept major credit and debit cards (Visa, Mastercard, American Express)
• We do not store your full credit card details

Billing Cycle

• Monthly subscriptions are billed on the same date each month
• Annual subscriptions are billed once per year
• Subscriptions renew automatically unless cancelled
• Overage charges (if applicable) are billed at the end of each billing cycle

Cancellation

• You may cancel your subscription at any time from your account settings
• Cancellation takes effect at the end of your current billing period
• You retain access to paid features until the end of the period
• No partial refunds for unused time, except as described below

Refunds

• 14-day refund: New subscribers can request a pro-rata refund within 14 days
• After 14 days: No refunds for subscription fees
• Overage charges: Non-refundable once incurred

Invoices

Invoices are automatically generated and available in your account settings. You can add your company name and VAT number for proper invoicing.

6. Acceptable Use

You agree to use M21Apps responsibly and lawfully. You agree NOT to:

Prohibited Actions

• Abuse free accounts: Create multiple free accounts to circumvent usage limits
• Illegal use: Use the Service for any illegal purpose or to process illegal content
• Reverse engineering: Attempt to decompile, disassemble, or reverse engineer the Service
• Credential sharing: Share your account credentials with unauthorized users
• Security attacks: Attempt to compromise the Service's security, including uploading malicious files
• Reselling: Resell, redistribute, or sublicense the Service without authorization
• Automated access: Use bots, scrapers, or automated tools without permission
• Interference: Interfere with or disrupt the Service or its infrastructure

Content Restrictions

You must not process content that:

• Violates any applicable laws or regulations
• Infringes intellectual property rights
• Contains malware or malicious code
• Is fraudulent, deceptive, or misleading

7. Intellectual Property

Your Documents

You retain full ownership of all documents you upload to M21Apps. We claim no intellectual property rights over your content.

Our Service

M21Apps, including its software, design, branding, logos, and documentation, is the exclusive property of Multilingues21, Lda. and is protected by copyright, trademark, and other intellectual property laws.

Generated Reports

• You own the content (analysis results, findings) in generated reports
• We retain rights to the report format, design, and templates
• You may use reports for internal and external purposes

Feedback

If you provide suggestions, ideas, or feedback about the Service, we may use this to improve our products without obligation to you.

8. File Processing and Data Handling

How File Processing Works

• You upload a file through our secure interface
• The file is processed entirely in memory
• Analysis results are returned to your browser
• The file data is immediately discarded
• No copies are retained on our servers

Your Responsibilities

• Maintain your own backups of all files
• Download and save any reports you need
• We cannot recover files or reports after your session ends

PDF Reports

PDF reports are generated on-demand and streamed directly to your browser. They are not stored on our servers. Download and save reports promptly.

9. Service Availability

Uptime

We strive to maintain high availability of the Service. However, we do not guarantee 100% uptime. The Service may be temporarily unavailable due to:

• Scheduled maintenance (announced in advance when possible)
• Emergency maintenance or security updates
• Third-party service outages
• Events beyond our control (force majeure)

Modifications

We may modify, suspend, or discontinue any part of the Service at any time. For significant changes, we will provide reasonable notice when possible.

10. Limitation of Liability

Service Provided "As Is"

The Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

Analysis Disclaimer

Exclusions

To the maximum extent permitted by law, we are NOT liable for:

• Errors or omissions in QA analysis results
• Decisions made based on our analysis
• Loss of data, profits, or business interruption
• Indirect, incidental, special, or consequential damages
• Any damages arising from service interruptions
• Third-party claims against you

Maximum Liability

Our maximum aggregate liability for any claims arising from or related to these Terms or the Service is limited to the total fees you paid to us in the 12 months preceding the claim, or €100, whichever is greater.

11. Indemnification

You agree to indemnify, defend, and hold harmless Multilingues21, Lda., its directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any applicable laws or regulations
• Your violation of any third-party rights
• Content you upload or process through the Service

12. Suspension and Termination

Termination by You

You may close your account at any time by contacting us at support@m21global.com or through your account settings. Upon termination:

• Your access to the Service will end
• Your account data will be deleted within 30 days
• We retain payment records as required by law

Termination by Us

We may suspend or terminate your account if:

• You violate these Terms
• You engage in abusive behavior (e.g., multiple free accounts)
• Your payment fails and is not resolved
• Required by law or court order

Effect of Termination

Upon termination, your right to use the Service ends immediately. Provisions of these Terms that by their nature should survive (e.g., intellectual property, limitation of liability, indemnification) will remain in effect.

13. Changes to Terms

We may modify these Terms at any time. When we make changes:

• We will update the "Last updated" date at the top of this page
• For significant changes, we will notify you via email at least 30 days before they take effect
• We may post a notice on the Service

Your continued use of the Service after changes take effect constitutes acceptance of the modified Terms. If you do not agree, you should stop using the Service.

14. Governing Law and Jurisdiction

Applicable Law

These Terms are governed by and construed in accordance with the laws of Portugal, without regard to its conflict of law provisions.

Jurisdiction

Any disputes arising from or related to these Terms or the Service shall be submitted to the exclusive jurisdiction of the courts of Lisbon, Portugal.

Consumer Rights

If you are a consumer in the European Union, this choice of law and jurisdiction does not deprive you of the protection of mandatory consumer protection laws in your country of residence, nor does it affect your right to bring proceedings in the courts of your country of residence.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

15. Contact Information

For questions about these Terms of Service, please contact us: